FAQ

PAYMENT

We currently accept payment by Visa, MasterCard, American Express, Discover, Diners Card, Shop Pay, Apple Pay, Google Pay, Meta Pay, Amazon Pay, and Paypal.

CURRENCY

Prices are shown in USD.

SALES TAX

Orders are subject to the general sales tax according to location.

ORDER STATUS

Please note that we ship on Tuesdays and Thursdays (not including weekends or holidays) from the time your order is placed. A 'Processing' status means that your order has not yet been shipped.

You will receive a tracking number by email once your order has been shipped.

EMAIL PROMO CODES

All our promo codes are automatically generated by an application. If you did not receive discount code or it's not working, please contact our customer service team.

ORDERS AND SHIPMENTS

I’d like to modify my order/I ordered the wrong item. Help!

Unfortunately, it is not possible to modify any details of your order after it has been placed. The shipping and payment methods, the number of products and the delivery address cannot be changed. We can, however, cancel an order at any point before it ships out. You can then place a new order for the correct item.

I made a few orders, can I combine my shipping?

Unfortunately, it is not possible to modify any details of your order after it has been placed, nor to ship various orders together in the same package.

I was sent the wrong item. What should I do?

We are so sorry for the inconvenience. Please email our customer service team with your order number and we will correct our mistake as soon as possible.

My shipment tracking isn’t working. When will my package arrive?

Please allow some time for the status of the shipment to correctly display information.

I received a faulty item. What should I do?

We're so sorry about that. Please email our customer service team with your order number and we will promptly send you a free prepaid return label.

My shipment was marked delivered, however, I haven't received anything. What do I do now?

Gold + Palms assumes the fault of USPS on a shipment that is marked delivered but is missing, lost or stolen. For more information please contact alchemist@goldandpalms.com.

What is Afterpay?

For more information regarding Afterpay, visit our F.A.Q page here

I paid with Afterpay. Can I still get a refund?

Of course! We’ll instruct Afterpay to cancel the relevant payment plan for your returned items. They will refund any payments already made to the card linked to your Afterpay account. If you need more information, please contact Afterpay.

RESTOCKS

I’d love to know when a product will be back in stock. Can I be notified?

SCENTS

What scent should I order?

Please use our Fragrance Library as a general guide to help you make a selection.

PRESS INQUIRIES

Q: I’d love to reach out to Gold + Palms for a press piece. What’s the best contact to do so?

A: Thank you, we’re honored. Please email alchemist@goldandpalms.com.